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Fill your room with the aroma of a fresh, clean burning, natural soy wax candle. | ||||||||||||||||
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**Current order process time is 5 business day**
no coupon code required
Soy Candle Shipping Information
Effective February 2007. We now ship internationally! International
orders must be phoned into our office. International shipping charges
are determined by the weight of each candle and the destination. International
shipping will be billed when your order has been boxed and weighed. You
will be billed twice on your credit card. Once for your order and once
for your shipping charges. Should you have any questions on our international
shipping, please contact us.
We pride our business on fresh, hand-poured soy wax candles. Our normal production time varies season to season. It may take up to 10 business days before your order is processed and shipped. Our normal shipping schedule runs Monday through Friday.
Each online order is charged a flat rate of $8.00 shipping. We do offer rush processing for an additional $5.00 per order. This service places your order in the front of all orders and does not guarantee next day processing or shipment. Please make note in the comments section if you are interested in this service.
You will receive confirmation via email once your order is ready for shipment. If you have any questions regarding our current order process time please contact us via email at info@ebcandles.com.
All orders will be shipped either United Parcel Service (UPS) or Federal Express (Fed Ex ) ground at the sole discretion of EB Candles.
DAMAGED GOODS/RETURNS
All cartons must be opened upon receipt. Damaged items or shortages must be reported within 3 days of product receipt. All cartons and interior packaging must be kept. Failure to do so may result in voiding of your claim. Returns must be phoned in or emailed prior to return. Shipping carrier may ask that product be returned for verification. Replacement products will be in the same scent and color as original order. Remember that not everyone likes a particular scent. We recommend you purchase a set of votives or tealights in a particular scent to test them. We will not accept returns unless there is a physical defect in the product. Returns must be made within 3 days.
Bath and body products are not returnable due to sanitary reasons. That being said, we highly recommend that you purchase a sample size of the product you are interested in so that you may be able to test out the product.
Our candles are custom made when you order them. You can't find a fresher soy candle than here at EB Candles. Sit back and relax. Enjoy the wonderful aroma of natural soy wax candles made exclusively for you here in the USA! Be sure to sample our luxurious soy bath and body products, they will leave your skin silky smooth.